The Blackboard system at the University of Miami has been successfully upgraded from Blackboard Learn Service Pack (SP) 8 to SP 9. This upgrade does not change any features of the system or the interface.
If you encounter problems with the system after the upgrade, please fill out a service ticket by clicking on the help icon (the question mark at the top of every screen in Blackboard.
If you encounter problems with the system after the upgrade, please fill out a service ticket by clicking on the help icon (the question mark at the top of every screen in Blackboard.
If you cannot log into Blackboard, go to "http://www.courses.miami.edu" and click on the "Contact the Blackboard Help Desk" link.
Through either process you will be brought to this web page.
Click on the "Create a Blackboard Help Desk Ticket" to bring up the service ticket. Fill out the form and submit it. You will get an email response when the ticket is created, and then updates as we work on it.